Refund policy

We are confident you will love your new smile. If you are not satisfied with your results, we offer a 30-day money-back guarantee on Advanced Teeth Whitening Kits, within 30 days of receiving your order.

To claim the money-back guarantee:

• Email our customer service team at contact@smileproworldwide.com within 30 days of receiving your order and describe the issue.
• Return all items received in your Kit, including the LED light and used pens.
• Provide a valid return tracking number.

Money-back guarantee conditions:

• Partial returns are not accepted.
• The guarantee applies only to your first purchase, not to subsequent or subscription orders.
• Return shipping costs for change-of-mind and guarantee returns are not covered by SmilePro.
• If your Advanced Kit was part of a bundle, only the value of the Advanced Kit will be refunded. Other products in the bundle are not covered by the guarantee.

Change of mind

Unopened products can be returned for a refund within 30 days of receiving your order. Email contact@smileproworldwide.com with your order number, then send the items back sealed and unused. Return postage is paid by you.

For hygiene reasons, we don't offer change-of-mind returns on the following products once opened: Whitening Strips, Whitening Toothpaste, Whitening Pen Pack, Sonic Toothbrush and Replacement Heads, and Sonic Steriliser.

Faulty, damaged or not as described

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you live in New Zealand, you have similar rights under the Consumer Guarantees Act 1993. These rights apply to every order, including opened products, bundles and subscription orders, on top of our money-back guarantee. Email us with your order number and a photo of the problem, and we'll cover reasonable return costs for faulty items.

If you live in the UK or the EU

You also have a legal right to cancel your order. We give you 30 days from receiving it, longer than the 14 days the law requires. See "Your right to cancel" in our Terms and Conditions.

Refund timing

We process refunds within 3 business days of the return arriving. Your bank may then take up to 7 business days to show the refund. A confirmation email will be sent once processed.

For more details, please see our Terms and Conditions.